1. Do I need an account to place an order?
Of course yes, you need to register an account at the Lovelytop.com to place an order. Only after registering your own account, you can be available to check your order status, make returns and receive the latest offers.
2. Can I amend or add to my order?
It depends on the status of your order. There are four status of your order:
Pending: payment not completed finish, so order can be canceled or changed;
Complete: order can be canceled or changed;
Processing: order can be add or remove items, and you still can cancel order at this status;
Shipped: order cannot be changed;
Refunded: refund has been issue after reach an agreement.
Please contact us at [email protected]
ASAP and offer us the detailed information about changes of your order, we will suspend the shipment for you and change your order accordingly once we receive your payment and shipping charges of the new added item.
3. Can I cancel my order?
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email us [email protected] with your order number. If the order is still being processing, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our Return & Refund Policy for the next stage.
4. How is my order confirmed?
Once you’ve checked out, you’ll receive a confirmation e-mail detailing all the products, quantities and guide prices relating to your order. Please make a note of the order number in case you need to contact us.
5. What about the shipping charges to Our country?
On our website, in order to make customer get detailed shipping fee quickly and easily, there is a self-help freight inquires tool, just select the destination and weight, you will get what you want to know. Normally, we use DHL shipping for most of our served countries, some economy shipping methods are available for some special areas to lower down the shipping charges. Please check the detail postage via Shipping Cost Calculator.
6. What is the min order value?
There is no minimum order quantity and minimum purchase quantity at the Lovelytop.com.
7. Can I get a discount for my order?
We have a single order discounts system on our website, the discounts will be applied automatically according to different purchase amount. Please referent to Wholesale Discount Policy. Sometimes, we will do the promotion for our products, customers will receive the coupon code to get a discount via our website advisement or newsletter. The coupon code can be apply in the shopping cart page during checkout. Furthermore, you are reward a mysterious gift when you place orders at the Lovelytop.com. Types, quantity and valued of gifts we reward is dependable by the value, specific time and kinds of orders you place.
8. Although I found that there are a lot of styles are in stock, can you offer us with much more fashion items what I want to buy? When you can get new fashion products?
If you want to buy some specific fashion jewellery and accessories or want to get factory fashion products at the first time, it is strongly suggested that you add to us “FRIEND” by Wechart and WhatsApp where we will show you much more styles in privacy。Please get our detailed information by Contact Us.
9. Your product is same as the pictures we see on the website?
Of course yes. All of pictures are shown on Lovelytop.com is based on the fact that our photographers take photos on real fashion products in factories, so we can confirm that the products you buy are same as you see on our websites. Only difference is might the colors representation may slightly vary by monitors due to limitations in photography and the inevitable differences in monitor settings.
10. How do I check my order status? And how long will it take to process my order?
You can always check your status of your order at your Loverlytop.com account. Once your payment is confirmed and we will delivery your order ASAP, normally within three days. If products are not in stock, it will take three to five days to prepare for you. And then a Dispatch Confirmation will be send to your email account with a tracking number whether you use expedited shipping method or standard shipping method.
11. What if I forgot my password?
Please be released. If you forget your password, do not worry, you just need to click “Forgot Your Password?” button and follow instructions illustrated on Lovelytop.com
12. Can you promise your quality of products before placing orders on Loveltyop.com?
Of course yes. We have great confidence about our jewelry and accessories products based on the fact that every piece has been strictly inspected by rigorous quality control system in our long-term cooperative factories and has been checked carefully by Lovelytop.com before dispatch.