Terms & Conditions

Terms & Conditions

These terms govern you use of the Lovelytop.com website. Please read them carefully before placing any orders from our website as they affect your rights and liabilities under the law.

By using our website, the Lovelytop.com regards you agree all of the Terms and Conditions listed blew, and changes we may have made on the Terms and Conditions from time to time. If you do not agree to these terms, please do not use the Site. Please note that to buy any products on the Lovelytop.com, you are required to register as an authorized user and additional Terms and Conditions will apply. Also, we reserve the right to withdraw or amend the services with notification by email and any access to the Site is permitted on a temporary basis. We will not be responsible for any consequences caused by unavailable our website at any time or for any period.

1. Use of the Lovelytop.com Site

The Lovelytop.com site is charged free for your personal use subject to these Terms and Conditions. By using the Lovelytop.com site you agree to be bound by there Terms and Conditions.

2. Amendments

These Terms and Conditions maybe update from time to time by our group and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Lovelytop.com. The changes will be taken effect after our notification to you. You have reserved the rights of giving up to continue to use our Lovelyop.com if you cannot accept our new Terms and Conditions. If you continue to use our website after the data on which the change comes into effect, it indicates your agreement to by bound by the new Terms and Conditions.

3. Registration

On registration on the Lovelop.com, you must ensure that all details are correct and complete, and inform us immediately if your personal details are update.

4. Password and security

When you register to use the Lovelytop.com, you will be asked to create a password. This password should not be shared or disclosed to others, and it is your responsibilities to keep it safe and confidential, ensuring that all activities and orders are occurred under you password. If you suspect someone else knows your password, you should contact via the email as soon as possible.

If the Lovelytop.com find that there is likely to be a problem of security or misuse of the Lovelytop.com, we may require to amend your password or suspend you account.

5. Standard eCoupon Terms and Conditions

5.1 using eCoupons

eCoupons can only to used online at www.Lovelytop.com subject to these general terms and conditions, and any other specific conditions notified to you on the issue of an eCoupons. An eCoupon is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the eCoupon. Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Condition. Our Jewelry and accessories teams reserves the right to withdraw or cancel an eCoupon for any reason at any time.

5.2 Distribution of eCoupon

At the Lovelytop.com, eCoupons are regarded as our property. It is not pesrmitted that the right to use an eCoupon is transferred and the eCoupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of the Lovelytop.com. eCoupons distributed or circulated without the written approval of the Lovelytop.com are not valid for use and may be refused or cancelled.

5.3 Permitted usage of eCoupons

The permitted usage of eCoupons is illustrated clearly below:

5.3.1 Each issued eCoupon will be only valid for the original recipient for one time.

5.3.2 Only one eCoupon will be valid for use per customer or household

5.3.3 An eCoupon and other special offers may be not used at the same time.

5.3.4 eCoupons cannot be exchanged for cash or used to purchase gift-vouchers.

5.4 Security and Fraud

When the Lovelytop.com authorize you to use an eCoupon, you are a qualified recipient of the eCoupon and that you are using it in good faith. If you attempt to redeem eCoupons to obtain discount, you may be committing a civil or criminal offence. If we consider that any eCoupon is being used unlawfully or illegally, we may reject or cancel any eCoupon.

5.5 Limitation of liability

Once you put order on the Lovelytop.com, the purchase contract will be made and you will be charged for your order. We will not be responsible for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a coustomer or household to use an eCoupon for any reason.

5.6 Miscellaneous

We reserve the right to vary or terminate the operation of any eCoupon at any time without notice

6. Service availability

The Lovelytop.com, as one of the largest Jewelry, accessories and non-precious imitation commodities in China, only serves customers in over 200 countries where can be delivered goods by DHL or Fedex.

7. You Status

When you access to the Lovetop.com, you should be at least 18 years old or young children under the supervision of a parent or guardian. Meanwhile, you should be resident in one of the countries Dhl and Fedex service.

8. How the contract is formed between you and this Website

8.1 Once you place an order, you will receive a confirming email that acknowledge the receipt of your order but not means the acceptance of your order. The confirmation of your orders can be achieved only after we send you the Dispatch Confirmation by email that the goods which ordered have been dispatched to you. Only those goods listed in the order update email sent at the time of dispatch will be included in the contract formed.

8.2 After we receive your full payment, we will begin to process your orders.

8.3 If you make a mistake with your order, you can correct any mistakes by contacting us via the email before you orders are processed.. If your orders has already been processed, you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Return & Refund Policy.

8.4 The contract will be related with those dispatched products that have confirmed in the “Dispatch Confirmation” email. It is not our obligation to supply any other products which may have been part of your order until the dispatch of such products have been confirmed in a separate Dispatch Confirmation email.

8.5 Even though we pay much more attention to all details, descriptions and prices listed on the Lovelytop.com, it is unavoidable that errors may occur. If we find an error of any goods you ordered, we will inform you as soon as possible and give you the latest information and ask you whether you choose to purchase or not. If we cannot contact with you, the order will be cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Please refer to Return & Refund Policy.

8.6 We are entitled to refuse any order made by you for any reason.

8.7 When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorized user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

9. Customer rights

If you are a customer being contacting with the Lovelytop.com, you are entitled to cancel a Contract at any time within SEVEN DAYS, which is calculated on the day you received the Products. In this case, you will receive refund of your order in accordance with our Return & Refund Policy.

10. Availability and delivery

The delivery date in the Dispatch Confirmation will be sent to you after your order is confirmed, or the expected delivery data is being known vie the tracking number we provide. It is only available for customers to track the tracking numbers when you choose the expedited shipping method. No tracking number for standard shipping is available unless customers who prefer to paid the charges of recorded service.

11. Price and payment

11.1 The price of the Products shall be shown on the Lovelytop.com when you check out. The delivery charges are excluded from products prices advertised on the Lovelytop.com and the sub-total is the total price of your purchase amount. The delivery charges are calculated based on the weight of your order and your delivery region during the check out procedure. In a word, the total payment is what you pay for your purchase amount and delivery charges.

11.2 A standard pre-authorization will be implemented on your payment method to check whether you have sufficient funds to fulfill the transaction after we receive your orders. It is not until the pre-authorization has been completed that goods will be dispatched.

11.3 Prices can be amended without any notification but price is unchanged for orders we have already accepted.


11.5 The cost of factory and services may fluctuate and all prices advertised are subject to such changes.

11.6  Promotional discount codes may be provided from time to time but only one promotional discount codes can be applied to an order. The conditions of use relation to any discount code will be specified at the time of issue.

12. Our refunds policy

Specifications to refunds can be referred to Return & Refund Policy.

13. Our liability

13.1.If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

13.1.1. replace or repair any Products that are damaged or defective; or

13.1.2. refund to you the amount paid by you for the Products in question.

13.2. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

13.3. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

13.4. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

13.5. Nothing in this contract shall exclude or limit your statutory rights.

13.6. A person who is not a party to this Contract has no right under the Contracts to enforce any term of this Contract.

14. Intellectual Property Rights

There is no doubt that all and any intellectual Property shall be possessed by the Lovelytop.com.

15. Import Duty

15.1 The import duties and taxes are charged when the goods reaches the specified destination and it is your responsibilities to pay such import duties and taxes. Please contact your local customs office for further information before placing your order. Besides, you can get the information about Customs Declaration from our Website for how to lower down the import duties and taxes.

15.2 . Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

16. Written communications

Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Notices

All notices given by you to us must be given to us at [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. Transfer of rights and obligations

18.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

18.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

18.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19. Events outside our control

19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

19.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

19.2.1. Strikes, lock-outs or other industrial action.

19.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

19.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

19.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.2.5. Impossibility of the use of public or private telecommunications networks.

19.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

19.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event

20. Waiver

20.1 If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

20.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

20.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

21. Severability

21.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21.2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

22. Entire agreement

22.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

22.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

22.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

23. Our right to vary these Terms and Conditions

23.1. We  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Terms and Conditions and/or any page of this Website

23.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products

24. Complaints

24.1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to [email protected]

24.2. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.